Sunny Air Conditioning, Plumbing & Electrical (“Sunny,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website or services, how we use it, and the choices you have. By using our website or contacting us, you agree to the practices described here.
Information We Collect
Information you provide
When you request a quote, book service, or contact us, you may give us:
- Your name, phone number, and email address
- Your service address and the details of the work you need
- Any messages or notes you send us
- Your consent preferences (for example, agreeing to receive text messages)
Information collected automatically
Like most websites, we automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and referring website. We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages.
How We Use Your Information
- To respond to your requests and provide quotes, scheduling, and service
- To confirm appointments and communicate about your service request
- To process payments and maintain service records
- To improve our website, services, and customer experience
- To send service updates and, with your consent, occasional offers
- To comply with legal obligations and protect our rights
SMS / Text Messaging
If you opt in to text messages (for example, by checking the SMS consent box on a form), we may send you transactional messages about your service request, appointment confirmations, and updates. Message frequency varies. Message and data rates may apply.
- Reply STOP to any message to opt out at any time.
- Reply HELP for help, or contact us at 760-699-5002.
- Your opt-in to SMS is not a condition of purchasing any goods or services.
- We do not share your mobile information with third parties or affiliates for their marketing purposes.
How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate, such as our scheduling and dispatch software (ServiceTitan), payment processors, and analytics providers, who may only use it to perform services for us.
- Legal and safety recipients when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers, employees, or others.
- Business transfers in connection with a merger, acquisition, or sale of assets.
Cookies & Analytics
We use cookies and analytics tools to understand site traffic and improve performance. You can set your browser to refuse cookies, though some features of the site may not function properly as a result.
Data Retention
We keep your information for as long as needed to provide our services, maintain business records, and comply with legal obligations, after which we securely delete or anonymize it.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise any right, contact us using the details below; we will not discriminate against you for doing so.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Third-Party Links
Our site may link to third-party websites or tools (such as our online scheduler). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version. Changes are effective when posted on this page.
Contact Us
Questions about this policy or your information? Reach us at:
Sunny Air Conditioning, Plumbing & Electrical
77899 Wolf Rd Ste 109, Palm Desert, CA 92211
Phone: 760-699-5002
Email: service@sunnythepenguin.com